What We Offer...

Customer Information

Copyright © Songbird Press, 2012

Purchases online are done through PayPal, the safest and most secure form of customer payment available. This is because you do not have to reveal your credit card numbers or your financial information. Once you have set up a FREE personal account through PayPal, you will be able to purchase from us, or from any merchant who offers you this payment option. To set up a FREE personal account right now, or to get more information, click on this "PayPal Information" link.

ORDERING ONLINE:
ORDERING BY MAIL:

Purchases through the mail are done by sending a personal cheque for the required amount plus the shipping charge. For this purpose, a Pre-Paid Order Form is available that you can download from our "FREE File Downloads" page, and complete. The mailing address will be found on the form. Please do not forget to include the shipping charge.

CREDIT CARD ORDERS:

We no longer accept credit card orders directly, in the interests of customer security (see above). However you can pay with your credit card through PayPal once you have signed up for FREE.

1.   All mail orders must be pre-paid. No items will be shipped out without prior payment.
2.   All NSF cheques will incur a $5.00 additional charge.
3.   Orders via our website require NO credit card information to be supplied to us.
4.   All orders are shipped out via the Canadian Postal Service, unless otherwise requested.
5.   Our terms on orders shipped outside of Canada require that the customer agrees to carry the risk of the transaction. If your order is lost or damaged therefore, we cannot reimburse you. You must collect from the shipper.
6.   By submitting an order, the customer agrees to accept these Terms and Conditions.
7.   Prices may change without notice.

We aim to ship out all orders within 24 hours or earlier. Sometimes items will be on back-order, and in this case we will contact you to let you know when to expect delivery.

Yes, you can pay with any major credit card as long as you do so through PayPal. If you do not yet have a FREE personal account with PayPal, you are welcome to get one right away by going to the "PayPal Information" page on this site.

PayPal can be used to send and receive payments through the internet. Once you sign up for a FREE PayPal account, you can send and receive money online. When you send money, you can choose to fund your payments from your PayPal account balance, a credit card, or your bank account. Recipients are then notified via an email from PayPal that they have received a payment from you. For further details, go to the "PayPal Information" page on this site.

If you are for any reason dissatisfied with your purchase from Songbird Press, you may return your purchase within 30 days for a refund or replacement, provided that the following conditions are met:
1.   that the original sales receipt is returned.
2.   that the product is unblemished, (that means it must not be scuffed, marked, torn or in  any way damaged). It must therefore be in a saleable condition.
We will issue your refund soon after receiving back your purchase.

Songbird Press values its customers, and takes a pride in ensuring that their privacy is maintained. All information that our customers provide will never be offered to any other company, nor will it be misused in any way. Announcements and advertising material concerning future publications will be sent from time to time to all customers who have expressed an interest in our publications, to those whom current customers recommend, and to those who have already placed one or more orders with us. Any customers who wish to have their personal information removed from our records have only to let us know, and it will be done. However, this will mean that no further information on forthcoming publications will be sent to them,.

Yes we do, You will locate it if you go to the "FREE File Downloads" page, along with several other files that are available to our customers.

Yes we do. Go to the FREE Files Downloads" page on this site. There you will find lists, guidelines, order forms, information packages, and even snippets of songs from our sheet music collection.

Pegasus Publishing is a small publishing company located in the city of Kelowna. It offers quality Anthroposophical books and booklets. We are proud to carry the publications of Pegasus Publishing. To see some of their publications, just go to the "Pegasus Publishing" page.

Discounts are available for quantity orders, but cannot be applied to combinations of more than ONE book title. Our current discounts are as follows:
BOOKS & BOOKLETS:
1 - 9  books or booklets at list price
10-14 books or booklets at 10% discount
15-19 books or booklets at 15% discount
20-24 books or booklets at 20% discount
25-29 books or booklets at 25% discount
30 or more books or booklets at 30% discount
For Trade enquiries, please contact us directly.

NOTE: To take advantage of these discounts, please contact us.
They are not available through this website.